online banking:

Forgot Your ID or Password
Notice to Safari Users: Ver. 5.1.4 Update

If you have forgotten your Capital City Bank OnLine User ID:

Please contact the Client Service Center Monday through Friday, 8:00 a.m. – 6:00 p.m. ET at 888.671.0400.

If you have forgotten your Capital City Bank OnLine Password:

Please click here to enter your Capital City Bank OnLine User ID and follow the prompts to reset your password.

*Treasury Management clients will continue to call 866.317.6582 for all Capital City Bank OnLine password resets.

Protect Yourself From Fraud

Online Security Tips from Your Bankers

Phishing, whether via phone, e-mail or online, continues to be a prevalent issue. Please be assured that the security and confidentiality of your personal information is important to us. Capital City Bank will never call or e-mail you to ask for sensitive information, such as account number, PIN, password or Online ID, or ask you to click on an e-mail link to access Bill Pay.  In addition, when logging into your online banking service, always look for and verify your personal image is showing.

Capital City Bank is your ally in the battle against fraud, and a combination of safeguards is constantly at work on your
behalf, maintaining a secure online banking environment. In addition, you can help guard against becoming a victim by
remaining vigilant at all times. If you detect any suspicious activity or if you have any concerns regarding your Capital
City Bank account – whether it’s a suspicious e-mail, fraudulent activity on your account or an unusual phone call –
please e-mail us at or call 888.671.0400.

Here are a few additional things you can do to help keep your financial information secure:
• Check your Capital City Bank statements on a monthly basis to ensure they match your records.
• Shred all personal and financial information before discarding.
• Never leave receipts at an ATM, at bank counters, etc.
• Do not give out account numbers or other personal financial information unless you initiated the call.
• Remove mail from your mailbox promptly and deposit outgoing mail at a post office.
• Review your credit report annually. You are entitled to a free credit report every year.

updated August 23, 2012