online banking:

Forgot Your ID or Password
Notice to Safari Users: Ver. 5.1.4 Update

If you have forgotten your Capital City Bank OnLine User ID:

Please contact the Client Service Center Monday through Friday, 8:00 a.m. – 6:00 p.m. ET at 888.671.0400.

If you have forgotten your Capital City Bank OnLine Password:

Please click here to enter your Capital City Bank OnLine User ID and follow the prompts to reset your password.

*Treasury Management clients will continue to call 866.317.6582 for all Capital City Bank OnLine password resets.

Go paperless for the chance to win!

Sign up for e-statements with your Capital City Bank account from September 23 – November 22, 2013, to be
automatically entered to win*. We’ll give away one iPad® (valued at $499 plus tax) for every 500 entries, so the more
paper we save the more iPads we’ll give! The odds of winning depend on the number of eligible entries received.

Save more than trees by switching to e-statements:

  • Save time – e-statements are delivered up to four days faster than paper statements
  • Save space – cut the clutter of paper statements
  • Save your sanity – e-statements are securely delivered to your inbox, and you can access up to 18 months of e-statements at tax time (or any time) with online banking

Three simple ways to sign up for e-statements:

  1. Log in to your online banking service. Go to E-Documents, and then Documents and Settings. Check the box by each account you wish to enroll.
  2. Call our Client Service Center at 888.671.0400.
  3. Ask your local Capital City Banker.

Once you’ve signed up, you will receive an e-mail notice when your statement is ready to view. E-statements are a safe, convenient and FREE way to view, save and print your account statements all through the click of a button. Sign up today and you could win!