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If you have forgotten your Capital City Bank OnLine User ID:

Please contact the Client Service Center Monday through Friday, 8:00 a.m. – 6:00 p.m. ET at 888.671.0400.

If you have forgotten your Capital City Bank OnLine Password:

Please click here to enter your Capital City Bank OnLine User ID and follow the prompts to reset your password.

*Treasury Management clients will continue to call 866.317.6582 for all Capital City Bank OnLine password resets.

CCBMobile Deposit Frequently Asked Questions

> Mobile Device Users

How do I enroll in CCBMobile Deposit?
To enroll in CCBMobile Deposit, visit www.ccbg.com/mobiledeposit, click Enroll Now and follow the prompts. You will need account numbers for all Capital City Bank personal or business deposit accounts you wish to link to this service. Then proceed to the appropriate App Store for your mobile device and search “CCBMobile Deposit” to download the app. Please Note: The CCBMobile Deposit app is separate from your CCBMobile Banking app.

What if I want to enroll in CCBMobile Deposit for both my personal and business accounts?
You will need to enroll twice – once with any personal accounts and again with your business accounts.  You will receive separate login credentials for each service, but will be able to use the same app for personal and business deposits.

Is there a fee for CCBMobile Deposit*?
Capital City Bank does not charge any fees to use CCBMobile Deposit at this time. However, you should contact your wireless service provider to see if any connectivity or usage rates apply. Fees charged by the provider are the responsibility of the user.

Do I need to qualify for CCBMobile Deposit? 
There is a qualification process we follow after you complete the enrollment form. Essentially, we want to confirm your identity and ensure that your account is in good standing.

How long will the enrollment process take?
Please allow two business days for us to send your Username and Temporary Password in separate e-mails. The CCBMobile Deposit app is separate from your online banking service and mobile banking app, so you may have a different Username.

Which mobile devices support CCBMobile Deposit?
The CCBMobile Deposit service is available on most Android, Apple and BlackBerry mobile devices:

  Mobile Devices Operating System
Apple  3G, 3GS, 4, 4S and 5  3.1+
Android  All models with 2+ Mp auto-focus camera  2.1.1+
BlackBerry  All models with 3.2+ Mp auto-focus camera  5.0+


Can I log into the app on more than one mobile device?
No, the mobile deposit system recognizes the first mobile device you log into as your primary device. If you need to switch to a new device, please contact our Client Service Center to have your service reset: chat by clicking the blue “Live Chat!” tab at the top of this page (7 a.m. to 8 p.m. Eastern weekdays, 9 a.m. to noon Saturday) or call us at 888.671.0400 toll-free (8 a.m. to 6 p.m. Eastern weekdays, 9 a.m. to noon Saturday). You may, however, login to one mobile device plus the CCBMobile Deposit website: https://xpressdeposit.com/xd/?bid=099099115

Can I log into CCBMobile Deposit from my mobile device AND my computer?
Yes, you may log in to both your mobile device and the CCBMobile Deposit website. You will be able to make deposits using both methods if you have a flatbed scanner with your computer.

How do I change my temporary password?
At your initial log in to the CCBMobile Deposit website (https://xpressdeposit.com/xd/?bid=099099115), you will be prompted to change your password. Website users are prompted to change their password every 30 days, however mobile users are not. We encourage all users to change their passwords at least every 30 days. Mobile users will log in to their app, look for an information section and follow the prompts to change their password OR they can log in to the mobile deposit website to make the change.

What if I forget my password?
To have your password reset, contact our Client Service Center: chat by clicking the blue “Live Chat!” tab at the top of this page (7 a.m. to 8 p.m. Eastern weekdays, 9 a.m. to noon Saturday) or call us at 888.671.0400 toll-free (8 a.m. to 6 p.m. Eastern weekdays, 9 a.m. to noon Saturday).

Is depositing my check with a mobile device safe?
Yes. The link between your mobile device and our mobile deposit service is encrypted to industry standards. Your scanned check is secure and protected during transmission.

Is there a limit on the number of checks or dollar amount that can be deposited using CCB Mobile Deposit?
There are daily and multi-day limits for the number of items and the amount that may be deposited. In general, up to five (5) checks may be deposited in a single business day not to exceed the daily limit of $5,000; and up to 10 checks may be deposited every 20 business days not to exceed the multi-day limit of $10,000.

How do I make a mobile deposit+?
To make a mobile deposit, perform the following steps using the CCBMobile App or CCBMobile website (instructions may vary slightly when using a computer and flatbed scanner, so follow the prompts closely):

  1. Log in to your CCBMobile App or CCBMobile website at https://xpressdeposit.com/xd/?bid=099099115
  2. Endorse the check(s).
  3. Select Deposit.
  4. Enter the amount of the first check and select the Deposit to account, then press Enter.
  5. Take a photo or scan the front of the check. Preview the image, then select either Retake or Use.
  6. Repeat this step to take a photo or scan the back of the check. Preview the image, then select either Retake or Use.
  7. The screen will say Uploading Transaction.
  8. Next, you will receive an Upload Successful message or an error message with an explanation of what information could not be read or found.
  9. If upload is successful, click Done to return to the home screen.
  10. Repeat the previous steps to submit additional checks or select Review to view previous deposits submitted in the last five calendar days. Up to 24 months of transactions and their status can be viewed online at https://xpressdeposit.com/xd/?bid=099099115.
  11. Check your e-mail for confirmation that the deposit was successfully received. Follow-up e-mails will be sent when the deposit is approved and processed. All CCBMobile Deposit e-mails will come from ccbmobiledeposit@ccbg.com.
  12. After you receive the e-mail confirming your deposit has been approved, write Submitted for Mobile Deposit and the date on the front of the check.
  13. Destroy the check after 15 calendar days.

Where can I view my mobile deposits after they are submitted?
Successfully submitted deposits will display in the Review section of the mobile app for five (5) calendar days. You can view a longer history of deposits (up to 24 months) when you log on to the CCBMobile Deposit website (https://xpressdeposit.com/xd/?bid=099099115). After the deposit has been posted to your account, the transaction will also display in your account transaction history in your online/mobile banking service and your monthly statement.

What should I do with the check once I have scanned and deposited my check?
We recommend that you write Submitted for Mobile Deposit and the date on the front of the check. You should hold on to the check for at least 15 calendar days after you receive an e-mail notification from us that your deposit has been approved. If for any reason your check is returned, we will send you an image of the item you initially deposited along with a notice detailing the reason the check was returned. 

What types of checks (or items) are eligible for CCBMobile Deposit?
Checks must be made payable to you, be drawn on a U.S. financial institution and be in U.S. dollars. 

What types of checks (or items) are NOT eligible for CCBMobile Deposit?
The following items are not eligible for deposit via CCBMobile Deposit:

  • Canadian checks
  • Foreign checks
  • U.S. savings bonds
  • Treasury Tax & Loan (TTL) payments

Do I need to use a deposit slip?
No. Sending a clear scanned image of the front and back of the check is all that's needed for the deposit.

Do I need to endorse the check?

Yes. All checks deposited, regardless of how they are deposited, must be endorsed with your signature and the account number to which you are depositing.

After I deposit my check with CCBMobile Deposit, when do I have access to my funds?
If the deposit is successfully completed by 5 p.m. Eastern, the deposit will be credited the same business day and the funds will be available the next day (provided no hold is placed)^. Deposits made on weekends and bank holidays will not be credited until the next business day. Deposits are subject to Capital City Bank Terms and Conditions and Funds Availability Policy. 

How will I know the deposit was accepted?
If you make the deposit during a business day before 5 p.m. Eastern, you will receive an e-mail from us that day letting you know if the deposit was accepted or if there was an issue. If you make the deposit after 5 p.m. Eastern during a business day or anytime on a weekend or holiday, you will receive notification the next business day.

I'm trying to use CCBMobile Deposit but I'm getting an error message. What is the problem?
If you are receiving an error message, the message should specify where the problem is and provide a prompt for how to resolve the error. Refer to the following for some common mistakes and other ways an error may occur:

  • Sign the back of the check before you take the picture.
  • The image of the check must be clear, and all four corners must be visible in the photo.
  • The check must be free of shadows.
  • If the check is wrinkled, make sure to flatten it before taking a picture.
  • Ensure there is good contrast between the check and the background surface.
  • After you take a picture, you will be able to review and retake it if necessary.

In addition, some items are not supported by CCBMobile Deposit because of check printing issues. Examples are:

  • Checks without a check number in the MICR line
  • Checks without an account number in the MICR line (Example: counter checks)
  • Checks encoded with a dollar amount
  • Checks with writing or printing that obscures any part of the MICR line

If you continue to receive the same error message, please take the check to a Capital City Bank office or ATM for deposit.

What do I do if the deposit isn't accepted? 
If there is an issue with the deposit, you will receive an e-mail giving you directions on what to do next.

Does Capital City Bank offer other mobile banking services?
Yes! We offer a mobile banking app for Apple and Android users that lets you check balances, view transactions, make transfers, pay bills and receive alerts. Go to www.ccbg.com/mobile for links to the app in iTunes and Google Play.

> Computer with Scanner Users

How do I enroll in CCBMobile Deposit?
To enroll in CCBMobile Deposit, visit https://www.ccbg.com/mobiledeposit, click Enroll Now and follow the prompts. You will need account numbers for all personal or business Capital City Bank deposit accounts you wish to link to this service.

What if I want to enroll in CCBMobile Deposit for both my personal and business accounts?
You will need to enroll twice – once with any personal accounts and again with your business accounts.  You will receive separate login credentials for each service, but will be able to use the same app for personal and business deposits.

Is there a fee for CCBMobile Deposit*?

Capital City Bank does not charge any fees to use CCBMobile Deposit at this time. However, you should contact your wireless service provider to see if any connectivity or usage rates apply. Fees charged by the provider are the responsibility of the user.

Do I need a certain type of scanner?
Yes, your flatbed scanner must be a local device (not connected to a network) and be TWAIN-compatible.

Do I need to qualify for CCBMobile Deposit? 
There is a qualification process we follow after you complete the enrollment form. Essentially, we want to confirm your identity and ensure that your account is in good standing.

How long will the enrollment process take?
Please allow up to two business days for us to send your Username and Temporary Password in separate e-mails. CCBMobile Deposit is separate from your online banking service and mobile banking app, so you may have a different Username.

Is there a limit on the number of checks or dollar amount that can be deposited using CCB Mobile Deposit?
There are daily and multi-day limits for the number of items and the amount that may be deposited. In general, up to five (5) checks may be deposited in a single business day not to exceed the daily limit of $5,000; and up to 10 checks may be deposited every 20 business days not to exceed the multi-day limit of $10,000.

Where do I go to log in to the CCBMobile Deposit website?
Go to https://xpressdeposit.com/xd/?bid=099099115 to log in to CCBMobile Deposit.

How do I make a mobile deposit+?
To make a mobile deposit, perform the following steps using the CCBMobile App or CCBMobile website (instructions may vary slightly when using a computer and flatbed scanner, so follow the prompts closely):

  1. Log in to your CCBMobile App or CCBMobile website at https://xpressdeposit.com/xd/?bid=099099115
  2. Endorse the check(s).
  3. Select Deposit.
  4. Enter the amount of the first check and select the Deposit to account, then press Enter.
  5. Take a photo or scan the front of the check. Preview the image, then select either Retake or Use.
  6. Repeat this step to take a photo or scan the back of the check. Preview the image, then select either Retake or Use.
  7. The screen will say Uploading Transaction.
  8. Next, you will receive an Upload Successful message or an error message with an explanation of what information could not be read or found.
  9. If upload is successful, click Done to return to the home screen.
  10. Repeat the previous steps to submit additional checks or select Review to view previous deposits submitted in the last five calendar days. Up to 24 months of transactions and their status can be viewed online at https://xpressdeposit.com/xd/?bid=099099115.
  11. Check your e-mail for confirmation that the deposit was successfully received. Follow-up e-mails will be sent when the deposit is approved and processed. All CCBMobile Deposit e-mails will come from ccbmobiledeposit@ccbg.com.
  12. After you receive the e-mail confirming your deposit has been approved, write Submitted for Mobile Deposit and the date on the front of the check.
  13. Destroy the check after 15 calendar days.


How do I change my temporary password?
At your initial log in to the CCBMobile Deposit website (https://xpressdeposit.com/xd/?bid=099099115), you will be prompted to change your password. Website users are prompted to change their password every 30 days.

Can I log in to the mobile deposit website from any computer?
Yes, you can log in to the CCBMobile Deposit website from any computer with internet access to view recent activity or check the status of a deposit. In order to deposit checks, the computer must have a flatbed scanner.  

What if I forget my password?
To have your password reset, contact our Client Service Center: chat by clicking the blue “Live Chat!” tab at the top of this page (7 a.m. to 8 p.m. Eastern weekdays, 9 a.m. to noon Saturday) or call us at 888.671.0400 toll-free (8 a.m. to 6 p.m. Eastern weekdays, 9 a.m. to noon Saturday).

Do I need to endorse the check?
Yes. All checks deposited, regardless of how they are deposited, must be endorsed with your signature and the account number you are depositing to.

Do I need to scan both the front and back of the check? 
Yes, you will be prompted to scan both the front and back of your check.

Do I need to use a deposit slip?
No. Sending a clear scanned image of the front and back of the check is all that's needed for the deposit. 

What should I do with the check once I have scanned and deposited my check?
We recommend that you write Submitted for Mobile Deposit and today's date on the front of the check. You should hold on to the check for at least 15 calendar days after you receive an e-mail notification from us that your deposit has been processed. If for any reason your check is returned, we will send you an image of the item you initially deposited for verification. 

What types of checks (or items) are eligible for CCBMobile Deposit?
Checks must be made payable to you, be drawn on a U.S. financial institution and be in U.S. dollars. 

What types of checks (or items) are NOT eligible for CCBMobile Deposit?
The following items are not eligible for deposit via CCBMobile Deposit:

  • Canadian checks
  • Foreign checks
  • U.S. savings bonds
  • Treasury Tax & Loan (TTL) payments

After I deposit my check with CCBMobile Deposit, when do I have access to my funds?
If the deposit is successfully completed by 5 p.m. Eastern, the deposit will be credited the same business day and the funds will be available the next day (provided no hold is placed). Deposits made on weekends and bank holidays will not be credited until the next business day. Deposits are subject to Capital City Bank Terms and Conditions and Funds Availability Policy.

How will I know the deposit was accepted? 
If you make the deposit during a business day before 5 p.m. Eastern, you will receive an e-mail from us that day letting you know if the deposit was accepted or if there was an issue. If you make the deposit after 5 p.m. Eastern during a business day or anytime on a weekend or holiday, you will receive notification the next business day.

What do I do if the deposit isn't accepted? 
If there is an issue with the deposit, you will receive an e-mail giving you directions on what to do next.

Does Capital City Bank offer other mobile banking services?
Yes! We offer a mobile banking app for Apple and Android users that lets you check balances, view transactions, make transfers, pay bills and receive alerts. Go to www.ccbg.com/mobile for links to the app in iTunes and Google Play.

View Demo

Enroll Now

More Mobile Banking Services

Go to CCBMobile Deposit Site

 

      Get it at BlackBerry App World

 

*Capital City Bank does not charge for the use of CCB Mobile Deposit at this time. Fees charged by mobile service provider may apply and are the responsibility of the user. ^Restrictions may apply. Subject to the Bank’s Funds Availability Policy. +Subject to Mobile service availability. Read the CCBMobile Deposit Agreement. View Mobile Security Tips.

 

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