online banking:

Forgot Your ID or Password
Notice to Safari Users: Ver. 5.1.4 Update

If you have forgotten your Capital City Bank OnLine User ID:

Please contact the Client Service Center Monday through Friday, 8:00 a.m. – 6:00 p.m. ET at 888.671.0400.

If you have forgotten your Capital City Bank OnLine Password:

Please click here to enter your Capital City Bank OnLine User ID and follow the prompts to reset your password.

*Treasury Management clients will continue to call 866.317.6582 for all Capital City Bank OnLine password resets.

Choose E-Statements

It’s easy to go paperless with e-statements!

  • Log on to the Capital City Bank OnLine service.
  • Click on the E-Documents tab on the Account Listing page.
  • The displayed screen will have four steps with instructions for you to follow.
  • Once you complete all the requested information, click on the Enroll Now button to finish the enrollment process.
  • That’s it – you’re all set!