online banking:

Forgot Your ID or Password
Notice to Safari Users: Ver. 5.1.4 Update

If you have forgotten your Capital City Bank OnLine User ID:

Please contact the Client Service Center Monday through Friday, 8:00 a.m. 6:00 p.m. ET at 888.671.0400.

If you have forgotten your Capital City Bank OnLine Password:

Please click here to enter your Capital City Bank OnLine User ID and follow the prompts to reset your password.

*Treasury Management clients will continue to call 866.317.6582 for all Capital City Bank OnLine password resets.

System Upgrades In Progress; Notice About Availability Of Deposits

As part of an annual process, we will be applying enhancements to our systems between 10 p.m. Friday and 7 a.m. Saturday morning. Please be aware that checks deposited Friday will not be immediately available for use via debit card, ATM, phone transfer and online banking, and transaction listings may not reflect the most current information while upgrades are being processed.

Rest assured, you will have full access to the funds in your current available balance, and all deposits will post to your account automatically when the upgrade is complete. Barring any unforeseen delays, we anticipate all activity through Friday will be up-to-date by Saturday morning and Saturday transactions will follow our normal funds availability policy.

We apologize for the inconvenience and appreciate your patience as we work through these important annual enhancements.