online banking:

Forgot Your ID or Password

If you have forgotten your Capital City Bank Online User ID:

Please contact the Client Service Center Monday through Friday, 8:00 a.m. – 6:00 p.m. ET at 888.671.0400.

If you have forgotten your Capital City Bank Online Password:

Please click here to enter your Capital City Bank Online User ID and follow the prompts to reset your password.

SERVICE ADVISORY - We’re Upgrading Our Systems! Notice About Availability Of Deposits

As part of an annual process, Capital City Bank is applying enhancements to our systems this weekend. Because of the way the system processes these upgrades, clients will experience some downtime as a result. Please be aware that transaction listings may not reflect the most current information and deposits made Friday and Saturday will not be immediately available for use via debit card, ATM, phone transfer and online banking.

Rest assured, you have full access to the funds in your current available balance, and all deposits will post to your account automatically when the upgrade is complete. Barring any unforeseen delays, we anticipate all activity through Friday will be up-to-date by Saturday afternoon. Saturday transactions will post to client accounts on Monday morning.

We apologize for the inconvenience and appreciate your patience as we work through these important annual enhancements.