online banking:

Forgot Your ID or Password

If you have forgotten your Capital City Bank Online User ID:

Please contact the Client Service Center Monday through Friday, 8:00 a.m. 6:00 p.m. ET at 888.671.0400.

If you have forgotten your Capital City Bank Online Password:

Please click here to enter your Capital City Bank Online User ID and follow the prompts to reset your password.

Hurricane Irma Information

UPDATED - September 14, 2017 - 8:25 a.m.

We know the damage caused by Hurricane Irma left many in great need. As you work to get back to normal, your Capital City Bankers are here to ease the burden.

We are refunding or waiving fees incurred as a result of these circumstances through September 15. Please contact your banker so we can issue you a refund of the following fees:

  • ATM Usage Fees
  • Late Fee on Loan Payment
  • Bank 2 Bank Transfer Fees
  • CD Withdrawal Penalties
  • Incoming Wire Transfer Fees
Access to your money is critical during times like these. See below for information on ways to access your account(s), information about offices closures/hours changing and tips for weathering Hurricane Irma.
Use ATMs to Get Cash and Make Transfers
Visit to find an ATM near you.
Access Your Accounts with Online, Mobile or Telephone Banking

Phones from 8 a.m. until 6 p.m., ET
Chat from 7 a.m. until 10 p.m., ET

Social Media
To better serve you as the storm progresses, we have activated Twitter and Instagram social channels in addition to our existing Facebook page. Follow us for updates:
Storm Preparation Tips to Protect Your Finances
As the storm approaches, here are a few simple steps you can take to ensure the necessary financial items are on hand and at the ready when you need them:
  • Withdraw a small amount of cash to have on hand (preferably small bills).
  • Pack checks, safety deposit box keys, phone numbers and other important documents in a waterproof bag where they can be easily accessed.
  • Enroll in online and mobile banking so you will have access to your accounts anywhere you have an internet connection. Services like electronic bill payments, funds transfers, direct deposit and account alerts can help you stay on top of your finances and ahead of late fees no matter where you are.
Please heed all evacuation and safety warnings in your area. For the latest information on Capital City Bank, call our client hotline at 855.506.5100, visit us at or follow our social channels.