online banking:

Forgot Your ID or Password
Notice to Safari Users: Ver. 5.1.4 Update

If you have forgotten your Capital City Bank OnLine User ID:

Please contact the Client Service Center Monday through Friday, 8:00 a.m. – 6:00 p.m. ET at 888.671.0400.

If you have forgotten your Capital City Bank OnLine Password:

Please click here to enter your Capital City Bank OnLine User ID and follow the prompts to reset your password.

*Treasury Management clients will continue to call 866.317.6582 for all Capital City Bank OnLine password resets.

Other Services & Fees

Safe Deposit Boxes
Protect your valuables against fire, theft and loss.
A variety of sizes and prices is available.
Key Deposit Fee $15
Box Drilling Fee (both keys lost) Bank’s cost
Late Rental Payment Fee $10

Overdraft Protection Services
Refer to our Overdraft Protection (ODP) brochure for full disclosures
related to these services.
ODP Transfer from Checking or Savings Fee,
per daily transfer $10
ODP Transfer from Line of Credit Fee, per draw $10
ODP Transfer from CheckLoan Fee, per draw $10

ATM & Debit Cards
ATM or Debit Card Replacement Fee $ 5
Expedited Card Delivery Fee $35
PLUS®, STAR® and Publix PRESTO® Network Usage Fee,
for each inquiry, transfer or withdrawal $ 2

Overdraft & Insufficient Funds
Insufficient Item Fee* $35
Overdraft Item Fee* $35
Commercial Account Continuous Overdraft Fee^ $ 5

Special Handling Items
Stop Payment Fee $35
Item Chargeback Fee, per item $ 6
Item Redeposit Fee, per item $ 6
Rejected Item Fee, per item** $ 1

Money Orders, Drafts & Checks
Personal Money Orders
Client Fee $ 5
Non-Client Fee $10

Cashier’s Checks
Client Fee $ 8
Foreign Draft Fee $30
American Express Travelers Cheques Fee 2% of purchase
American Express Cheques For Two Fee 3% of purchase
American Express Gift Cheques Fee $2.50

Online Banking Bank-to-Bank Transfers
Outbound: Bank-to-Bank Transfer Fee $ 2
Inbound: Inter Bank Transfer Fee $ 2
Returned Bank-to-Bank Transfer Fee $ 6

Wire Transfers
Outgoing Domestic Fee $25
Outgoing International Fee (US currency) $35
Outgoing International Fee (foreign currency) $60
Incoming Domestic Fee $20
Incoming International Fee $20

Statements & Copies of Documents
Paper Statement with document images Fee,
per statement $ 5
Instant Statement Printout Fee $ 5
Return Statement Fee, per undeliverable statement $10
Special Handling Instructions Fee, per statement $15
Duplicate Statement Fee, per duplicate statement $ 5
Copy of Imaged Statement Fee, per statement $ 5
Copy of Imaged Document Fee, per image $ 1

Teller Items
Night Depository Bags
Lock Bag Fee $25
Zipper Bag Fee $ 5
Collection Item
Incoming Fee $20
Outgoing Fee (plus fee from paying bank) $20
Counter Checks/Temporary
Single Check Fee (per check) $ 1
10 Checks Fee (maximum) $ 5

Account Reconciliation, Research & Closing
Account Reconciliation or Research Fee, per hour
(one hour minimum) $25
Account Closed Within 90 Days of Opening Fee $25
Inactive Account Closing Fee $10
Individual Retirement Account Closing Fee $25

Dormant Accounts
Dormant Service Charge, per month (FL and AL) $10
Dormant Service Charge, per month (GA) $ 5
Check Casher & Money Service Businesses
Check Casher Monitoring Fee, per month $100
Money Service Business Monitoring Fee, per month $250
Money Service Business On-boarding Fee† $500

Legal Processes
Levy Fee $100
Garnishment Fee†† $175
Child Support Freeze
Maximum allowed by state law, not to exceed $100

Miscellaneous Fees
Photocopy fee, per page $.50
Notary Service, per signature
Client Fee No charge
Non-Client Fee Maximum allowed by state law
Overnight Mail Delivery Fee Charges may vary

* Insufficient Item Fees and Overdraft Item Fees also apply to all savings accounts. Fees
apply to overdraft items or insufficient items created by check, in-person withdrawal or
electronic withdrawal (ATM, check card, ACH, etc.), as applicable.
^ Fee assessed each business day, beginning on the sixth consecutive business day that
account is overdrawn $10 or more.
** Fee applies to checks or deposit tickets that are not machine readable due to improper
MICR encoding.
† On-boarding fees not paid at account opening and subsequent monthly monitoring fees
will be applied retroactively to the date money service business activity is first detected.
†† In the event that Capital City Bank’s actual attorneys’ fees and cost incurred in responding
to a writ of garnishment exceed $175.00, Capital City Bank may charge an additional
garnishment fee equal to the amount of which Capital City Bank’s actual attorneys’ fees
and cost exceed $175.00.
NOTE: These charges apply to clients of Capital City Bank. We reserve the right to charge
non-clients the same or different fees when applicable.

 Effective July 23, 2012