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online banking:

Forgot Your ID or Password

If you have forgotten your Capital City Bank Online User ID:

Please contact the Client Service Center Monday through Friday, 8:00 a.m. – 6:00 p.m. ET at 888.671.0400.

If you have forgotten your Capital City Bank Online Password:

Please click here to enter your Capital City Bank Online User ID and follow the prompts to reset your password.

GAP Insurance Program

Fill the gap with Guaranteed Auto Protection

If your vehicle was totaled or stolen, would you have enough money to pay the difference between the loan balance and the vehicle's actual cash value? That's where GAP Insurance comes into play. With Guaranteed Auto Protection (GAP), this difference is covered automatically, giving you peace of mind and financial assurance. Better yet, this type of invaluable protection is inexpensive—and it can be conveniently included in your monthly payment.

If you need additional information or have questions, please call one of the friendly, knowledgeable lending representatives at Capital City Bank. Personalized assistance is available by calling 888.671.0400 Monday – Friday from 8 a.m. to 6 p.m. EST or chat from 7 10 p.m. EST.