Protect Yourself From Fraud
To report or dispute fraudulent activity or report suspicious phone calls or e-mails:
Contact a banker at 888.671.0400, Monday through Friday, 8 a.m. - 6 p.m. EST or 9 a.m. until noon EST on Saturday, or e-mail us anytime. E-mails received after normal business hours will be processed on the next business day.
The security and confidentiality of your personal information is important to us. That's why Capital City Bank will never call or e-mail you to ask for sensitive information, such as account number, PIN, password or Online ID.
Protecting your identity and your personal information is our top priority. Although scams are becoming more prevalent -- via the phone or e-mail -- there are a variety of ways that you can protect your account. We encourage you to regularly review your account activity through Capital City Bank OnLine, where your financial information is accessible anytime. In addition, you can help ensure your account number and personal information doesn’t fall into the wrong hands by switching to e-statements, which are delivered securely to your e-mail inbox each month. Sign up for online banking or opt to receive e-statements by logging into your online banking service and changing your preferences on the e-documents tab. Alternatively, you may speak with a banker by phone or in person during regular business hours to enroll in the e-statements service.
To report a lost or stolen debit card and prevent fraud:
Call us 24 hours a day, seven days a week at 888.671.0400 to be connected with a banker who can assist you with a lost or stolen debit card. When calling after normal business hours or on the weekend, a block will immediately be placed on your card to prevent all future transactions. Please do not e-mail us about compromised debit cards after hours or on weekends.
Here are a few additional things you can do to help keep your financial information secure:
- Check your Capital City Bank statements on a monthly basis to ensure they match your records.
- Shred all personal and financial information before discarding.
- Never leave receipts at an ATM, at bank counters, etc.
- Do not give out account numbers or other personal financial information unless you initiated the call.
- Remove mail from your mailbox promptly and deposit outgoing mail at a post office.
- Review your credit report annually. You are entitled to a free credit report every year.