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Forgot Your ID or Password
Notice to Safari Users: Ver. 5.1.4 Update

If you have forgotten your Capital City Bank OnLine User ID:

Please contact the Client Service Center Monday through Friday, 8:00 a.m. – 6:00 p.m. ET at 888.671.0400.

If you have forgotten your Capital City Bank OnLine Password:

Please click here to enter your Capital City Bank OnLine User ID and follow the prompts to reset your password.

*Treasury Management clients will continue to call 866.317.6582 for all Capital City Bank OnLine password resets.

Treasury Management Online Banking

Trusteer Rapport Online Fraud Protection

Strengthen your company’s defenses against online banking fraud with FREE Rapport security software from Trusteer – a leading provider of secure browsing services.

As part of our continued focus on online fraud protection for Treasury Management clients, Capital City Bank introduces revised online banking security procedures (see the contract addendum provided by mail for complete details). By July 16, 2012 Trusteer Rapport must be installed and actively running on every computer used to access your online banking service.

Don’t wait! Log on to Capital City Bank OnLine to download your free Trusteer Rapport security software and strengthen your online fraud protection today.

What is Trusteer Rapport?

With increasingly sophisticated malware in the online environment, traditional controls such as antivirus software and firewalls alone may no longer be enough to protect your company from online fraud attacks. That’s where Trusteer Rapport comes in. Trusteer Rapport is a lightweight security software solution that prevents sensitive data, such as account credentials, from being stolen by “locking down” the connection between your computer, keyboard and Capital City Bank OnLine.
 
Trusteer Rapport doesn’t replace the benefits of your anti-virus and firewall software, or unique image or security token when accessing Capital City Bank online banking – it simply works alongside them to provide increased protection for your online transactions. It provides additional protection by locking down access to financial and private data, reporting unauthorized access attempts to Capital City Bank and removing or deactivating specific financial malware.

Why is Trusteer Rapport Important?

Your company is responsible for maintaining the confidentiality of user credentials and the security of its computers and systems. Cyber criminals target employees of companies to spread malicious malware. If your company's computers or systems are compromised, cyber criminals could take over an online banking session, perform fraudulent financial transactions as well as steal confidential account information.

Capital City Bank OnLine works with Trusteer Rapport security software to provide an added layer of protection for your company's online banking sessions. Trusteer Rapport provides keystroke encryption and helps protect against malware behavior and attacks such as pharming and session hijacking. It can also remove or deactivate certain types of financial malware. If Trusteer Rapport identifies pieces of software on your computer as one of those types of financial malware, the software will remove or deactivate it and provide a user alert.

When you sign in to your online banking service from a computer actively running Trusteer Rapport, the software helps verify that you are connected to Capital City Bank rather than a fraudulent website.

Using Trusteer Rapport

To download Trusteer Rapport, simply login to Capital City Bank OnLine and follow the on-screen instructions. The software is specially configured and is ready to use with our online banking service. The installation does not normally require computer administrative privileges, but approval from your company’s IT manager may be necessary. Please be sure to follow your company’s internal security policies when installing Trusteer Rapport.

Remember to install the software on each computer used to access Capital City Bank OnLine to ensure that you are protected at all times. When you download Trusteer Rapport, you will never be asked to provide any of your personal details.

When Trusteer Rapport is helping to protect your online banking session, a green arrow indicator will display in your browser address window:
If the icon is green, you’re protected and your information is safe. If the icon is grey, Rapport is not safe-guarding your information.

Trusteer Rapport

If you need assistance once you have downloaded Trusteer Rapport, e-mail support@trusteer.com.
Trusteer Rapport works with PCs and Macs.
On PCs it works with:

  • Windows XP (all editions)

  • Windows Vista (all editions)

  • Windows 7 (all editions)

  • Internet Explorer 6, 7 and 8

  • Google Chrome 3.0.x and 4.0.x

  • BT Yahoo 3

On Macs it works with:

  • Firefox 3.x

  • Safari 4.x

  • 10.4.x Tiger

  • 10.5.x Leopard

  • 10.6.x Snow Leopard

Currently, the software will not work with:

  • AOL Browsers

  • Modified Browsers

  • Screen reading software

Learn More about Trusteer Rapport

View Trusteer Rapport demos, tutorials and Frequently Asked Questions. Please note that selecting any of these resources will take you away from the Capital City Bank Website.

 Trusteer

Please Note: Rapport software downloaded to your computer is offered solely by Trusteer. By downloading Rapport, you agree, on behalf of your company and yourself, that (i) use of Rapport and any related services is subject to Trusteer's terms and conditions, including Trusteer's privacy policy; (ii) Capital City Bank makes no, and disclaims all, representations or warranties of any kind related to Rapport or Trusteer's related services, and Capital City Bank has no responsibility for the performance of Rapport or related services or any losses, damages, costs or expenses incurred related to use of Rapport or those services; and (iii) when Rapport is used with Capital City Bank Treasury Management online banking service, Trusteer may make certain fraud detection-specific information related to the computer on which it is installed available to Capital City Bank and Capital City Bank has no obligation to provide any notices with respect to any information made available to Capital City Bank by Trusteer for the purposes of fraud prevention. spacer spacer