Treasury Management Online Banking

IBM Trusteer Rapport Online Fraud Protection

Strengthen your company’s defenses against online banking fraud with FREE Rapport security software from IBM Trusteer Rapport – a leading provider of secure browsing services.

As part of our continued focus on online fraud protection for Treasury Management clients, IBM Trusteer Rapport must be installed and actively running on every computer used to access your online banking service.

What is IBM Trusteer Rapport?

With increasingly sophisticated malware in the online environment, traditional controls such as antivirus software and firewalls alone may no longer be enough to protect your company from online fraud attacks. That’s where IBM Trusteer Rapport comes in. IBM Trusteer Rapport is a lightweight security software solution that prevents sensitive data, such as account credentials, from being stolen by “locking down” the connection between your computer, keyboard and Capital City Bank online banking service.
IBM Trusteer Rapport doesn’t replace the benefits of your anti-virus and firewall software, it simply works alongside them to provide increased protection for your online transactions. It provides additional protection by locking down access to financial and private data, reporting unauthorized access attempts to Capital City Bank and removing or deactivating specific financial malware.

Why is IBM Trusteer Rapport Important?

Your company is responsible for maintaining the confidentiality of user credentials and the security of its computers and systems. Cyber criminals target employees of companies to spread malicious malware. If your company's computers or systems are compromised, cyber criminals could take over an online banking session, perform fraudulent financial transactions as well as steal confidential account information.

Capital City Bank online banking service works with IBM Trusteer Rapport security software to provide an added layer of protection for your company's online banking sessions. IBM Trusteer Rapport provides keystroke encryption and helps protect against malware behavior and attacks such as pharming and session hijacking. It can also remove or deactivate certain types of financial malware. If IBM Trusteer Rapport identifies pieces of software on your computer as one of those types of financial malware, the software will remove or deactivate it and provide a user alert.

When you sign in to your online banking service from a computer actively running IBM Trusteer Rapport, the software helps verify that you are connected to Capital City Bank rather than a fraudulent website.

Using IBM Trusteer Rapport

To download IBM Trusteer Rapport, simply login to Capital City Bank online banking service and follow the on-screen instructions. The software is specially configured and is ready to use with our online banking service. The installation does not normally require computer administrative privileges, but approval from your company’s IT manager may be necessary. Please be sure to follow your company’s internal security policies when installing IBM Trusteer Rapport.

Remember to install the software on each computer used to access Capital City Bank online banking service to ensure that you are protected at all times. When you download IBM Trusteer Rapport, you will never be asked to provide any of your personal details.

When IBM Trusteer Rapport is helping to protect your online banking session, a green arrow indicator will display in your browser address window:
If the icon is green, you’re protected and your information is safe. If the icon is grey, Rapport is not safe-guarding your information.

Trusteer Rapport

If you need assistance once you have downloaded IBM Trusteer Rapport, e-mail
IBM Trusteer Rapport works with PCs and Macs.

Supported Operating Systems for Windows:

  • Windows Vista

  • Windows 7, 8, 8.1

  • Windows 10 (IBM Security Trusteer Rapport only)

  • Windows Server 2003/2008/2012

Supported Browsers:

  • Internet Explorer  8, 9 and 10
  • Internet Explorer 11 on Win 7, 8.1* and *10 (*desktop mode)
  • Google Chrome 47, 48, 49
  • Mozilla Firefox 43, 44, 45 (32bit)
  • Mozilla Firefox ESR 38.2, 38.3, 38.4

Supported Operating Systems for Mac

  • Mac OS X Mountain Lion (10.8)
  • Mac OS X Mavericks (10.9)
  • Mac Os X Yosemite (10.10)
  • Mac Os X El Capitan (10.11)

Supported Browsers

  • Mozilla Firefox 43, 44, 45 (32bit)
  • Mozilla Firefox ESR 38.2, 38.3, 38.4
  • Safari 6.2, 7, 7.1, 8, 9, 9.1

Learn More about IBM Trusteer Rapport

View IBM Trusteer Rapport website at


Please Note: Rapport software downloaded to your computer is offered solely by Trusteer. By downloading Rapport, you agree, on behalf of your company and yourself, that (i) use of Rapport and any related services is subject to Trusteer's terms and conditions, including Trusteer's privacy policy; (ii) Capital City Bank makes no, and disclaims all, representations or warranties of any kind related to Rapport or Trusteer's related services, and Capital City Bank has no responsibility for the performance of Rapport or related services or any losses, damages, costs or expenses incurred related to use of Rapport or those services; and (iii) when Rapport is used with Capital City Bank Treasury Management online banking service, Trusteer may make certain fraud detection-specific information related to the computer on which it is installed available to Capital City Bank and Capital City Bank has no obligation to provide any notices with respect to any information made available to Capital City Bank by Trusteer for the purposes of fraud prevention. spacer spacer