We're here to help!
Our bankers take pride in providing timely information and personally answering your questions about Capital City Bank products and services. There are several ways you can contact us:
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Phone
888.671.0400 (toll-free)
850.402.7500
Hours:
- Monday-Friday 8 a.m. to 6 p.m., ET
- Saturday 9 a.m. to noon, ET
Extended Card Service Hours:
- Monday through Friday 8 a.m. until 9 p.m., ET
- Saturday 9 a.m. until 4 p.m., ET
- Sunday 1 p.m. - 4 p.m., ET
Annual Holiday Closures:
- New Years Day
- Martin Luther King's Birthday
- Presidents Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
Annual Early Closures:
- Emancipation Day at 2 p.m., ET
- Day after Thanksgiving at 4 p.m., ET
- Christmas Eve at 12 p.m. ET
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Online Chat
Hours:
- Monday-Friday 7 a.m. to 10 p.m., ET
- Saturday 9 a.m. to noon, ET
Annual Holiday Closures:
- New Years Day
- Martin Luther King's Birthday
- Presidents Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
Annual Early Closures:
- Emancipation Day at 2 p.m., ET
- Day after Thanksgiving at 4 p.m., ET
- Christmas Eve at 12 p.m. ET
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Virtual Teller
Meet our Virtual Tellers: Smiling faces. Personalized service. Extended hours.
Virtual Tellers with video-chat technology from Capital City Bank provide a secure, convenient and contactless option for banking one-on-one with a trusted banker even outside traditional lobby service hours. Plus with a Smart ATM option built in, basic transactions, like deposits and withdrawals are fast, easy and available 24 hours.
Features and benefits:
- Live assistance after hours
- Video-chat with a banker
- Support for most transactions and services
- No debit card required
- Withdraw funds in $5, $20 or $100 bills
- 24-hour Smart ATM option for everyday transactions with your debit card
Hours:
- Monday-Friday 7 a.m. until 8 p.m., ET
- Saturday 9 a.m. until 3 p.m., ET
Virtual tellers can assist with:
- Checking your balance
- Making a deposit
- Getting cash
- Reporting fraud/lost or stolen debit card
- Moving money
- Paying bills
- Ordering a debit card
- Making loan payments
Annual Holiday Closures:
- New Year's Day
- Martin Luther King's Birthday
- Presidents' Day
- Memorial Day
- Juneteenth National Independence Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
Annual Early Closures:
- Day after Thanksgiving at 4 p.m., ET
- Christmas Eve at 12 p.m. ET
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24-hour Automated Account Information
888.671.0400 (toll-free)
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Mail
Capital City Bank
P.O. Box 900
Tallahassee, FL 32302-0900
P.O. Box 900
Tallahassee, FL 32302-0900
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Online Banking Bill Pay Support
866.645.0855 (toll-free)
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