

The security and confidentiality of your personal information is important to us. That's why Capital City Bank will never call, text or e-mail you and ask for your debit card PIN or online banking password to verify or authenticate your identity. In fact, there is no legitimate reason any financial institution would ever need your debit card PIN or online banking password. For a scammer, on the other hand, it's the payday they're after.
Your safest bet, if you're ever contacted and asked to provide sensitive account or personal information, is always to hang up and call us directly to verify, unless you initiated the contact or are otherwise certain about the legitimacy of the person contacting you. In the event you receive a suspicious call, text or e-mail, or notice activity you don't recognize in your online banking transaction listing, our bankers are here to take immediate action to help protect you and your accounts from further exposure.
Call 888.671.0400 to be connected to fraud protection services 24 hours a day, seven days a week.
Card Service Hours:
- Monday through Friday 8 a.m. until 10 p.m., ET
- Saturday 9 a.m. until 4 p.m., ET
- Sunday 1 - 4 p.m., ET
- If calling outside of Card Service hours, a block will immediately be placed on your card to prevent all future transactions.
Manage Your Cards Online | Call Us For Assistance |
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Order a new card for your account, temporarily freeze an existing card, reactivate a frozen card, or cancel and replace a card that has been lost, stolen, damaged or compromised right from within your online or mobile banking service, any time of day, any day of the week.
From your online/mobile banking menu, choose Services > Debit Card Services.
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Call us 24 hours a day, seven days a week at 888.671.0400 to be connected to fraud protection services. If calling outside of Card Service hours, a block will immediately be placed on your card to prevent all future transactions.
Card Service Hours:
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Manage Your Cards Online | Call Us For Assistance |
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Order a new card for your account, temporarily freeze an existing card, reactivate a frozen card, or cancel and replace a card that has been lost, stolen, damaged or compromised right from within your online or mobile banking service, any time of day, any day of the week.
From your online/mobile banking menu, choose Services > Debit Card Services.
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Reach our bankers seven days a week for support and assistance with all your debit card-related needs, from activations and pinning to taking action on a lost or stolen card and disputing a fraudulent transaction. Call 888.671.0400 and press 2 on our Automated Banking System menu from:
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ALABAMA
Chambers County
FLORIDA
Alachua County
Bradford County
Citrus County
Clay County
Dixie County
Gadsden County
Hernando County
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Levy County
Madison County
Putnam County
Suwannee County
Taylor County
Wakulla County
GEORGIA
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- Log into your online banking service or CCBMobile app.
- Under the main menu, click Services then Debit Card Services.
- Choose the affected debit card from the drop-down box and click Freeze Card.
- Be suspicious of anyone calling, e-mailing or texting you and asking you to provide your online banking username or password, or any numbers associated with your accounts, debit cards and personal identity, even if they claim to be calling from your bank. Do not provide any personal information, and contact us immediately to report the incident.
- Check your Capital City Bank statements on a monthly basis to ensure they match your records.
- Shred all personal and financial information before discarding.
- Never leave receipts at an ATM, at bank counters, etc.
- Remove mail from your mailbox promptly and deposit outgoing mail at a post office.
- Review your credit report annually. You are entitled to a free credit report every year.
- Set up account alerts in your online banking service to receive real-time notification when specified transactions and security events occur.

- Call us.
- Chat with us.
- Log in to your online banking service or the CCBMobile app. From the Main Menu, select Services > Update Contact Information to verify your mobile phone number is listed in the Cell Phone field, or update or add a mobile number to your account.
- If the activity is unauthorized, reply NO to let us know it is fraud, and we instantly block future fraudulent transactions.
- If you recognize the activity, reply YES to allow the transaction.
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