The Perfect Way to Pay for Every Little Thing
Everyday purchases come in all shapes and sizes. And your Capital City Bank Visa® Debit Card gives you a safe, easy way to pay for anything, no matter how small.
- Use debit instead of cash. It's like having exact change every time you pay.
From the donut shop to the dime store, you can use your card at millions of places that accept Visa Debit Cards. - Skip the ATM and save time.
By using your card instead of cash, you eliminate extra trips to the ATM and avoid paying ATM fees for out-of-network withdrawals. It's a simple way to save time and money every day. - Count on built-in fraud protection.
Unlike cash, you're protected if your card is ever lost or stolen. With Visa's Zero Liability, you're not responsible for any unauthorized purchases.1
How do I activate my debit card?
Your new Capital City Visa debit card will be packaged with activation instructions.
What do I do if I suspect fraud on my card?
| Manage Your Cards Online | Call Us For Assistance |
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Order a new card for your account, temporarily freeze an existing card, reactivate a frozen card, or cancel and replace a card that has been lost, stolen, damaged or compromised right from within your online or mobile banking service, any time of day, any day of the week.
From your online/mobile banking menu, choose Services > Debit Card Services.
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Call us 24 hours a day, seven days a week at 888.671.0400 to be connected to fraud protection services. If calling outside of Card Service hours, a block will immediately be placed on your card to prevent all future transactions.
Card Service Hours:
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What do I do if I lost my card?
| Manage Your Cards Online | Call Us For Assistance |
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Order a new card for your account, temporarily freeze an existing card, reactivate a frozen card, or cancel and replace a card that has been lost, stolen, damaged or compromised right from within your online or mobile banking service, any time of day, any day of the week.
From your online/mobile banking menu, choose Services > Debit Card Services.
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Reach our bankers seven days a week for support and assistance with all your debit card-related needs, from activations and pinning to taking action on a lost or stolen card and disputing a fraudulent transaction. Call 888.671.0400 and press 2 on our Automated Banking System menu from:
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Need a permanent, ready-to-use card in an instant?
Visit one of the offices listed below during business hours to obtain an instant-issue debit card. These work just like the debit cards you receive in the mail but offer a handy alternative for clients needing to replace a lost or stolen card on the spot. Leave the office with an active, permanent debit card in hand rather than waiting on the mail.
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ALABAMA
Chambers County
FLORIDA
Alachua County
Bradford County
Citrus County
Clay County
Dixie County
Gadsden County
Hernando County
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Levy County
Madison County
Putnam County
Suwannee County
Taylor County
Wakulla County
GEORGIA
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How do I turn off a card I suspect has been compromised?
If you misplace your debit card or ever have any suspicion that your card or card number could have been obtained by someone else, it’s important to take immediate action to protect your account from fraudulent transactions. For just these occasions, we make it easy to suspend or deactivate your debit card within your online banking service and CCBMobile app any hour of any day.
- Log into your online banking service or CCBMobile app.
- Under the main menu, click Services then Debit Card Services.
- Choose the affected debit card from the drop-down box and click Freeze Card.
A frozen card may be reactivated by selecting the frozen card in the drop-down box and clicking Unfreeze Card. You can also cancel a frozen card and order a replacement right there, on the spot.
Where can I get an instant-issue debit card?
Visit one of the offices listed below during business hours to obtain an instant-issue debit card. These work just like the debit cards you receive in the mail but offer a handy alternative for clients needing to replace a lost or stolen card on the spot. Leave the office with an active, permanent debit card in hand rather than waiting on the mail.
Monitor your transactions while on the go!
Visa Purchase Alerts sends you real-time text or e-mail alerts when you pay with your Capital City Bank debit card.
- Keep your accounts secure.
Get alerts for transactions in real-time and immediately identify potentially fraudulent activity. - Take an active role.
Track spending and stay on top of account balances. - Choose your alerts.
Adjust your alerts to what makes sense for you and receive them via SMS text or e-mail. Choose from three types of activity to trigger an alert:- Reaching a purchase amount threshold
- Purchases made on the internet or over the phone
- International purchases
How do I start receiving Visa Purchase Alerts?
Getting an additional measure of security to protect you in the event of fraudulent transactions is easy! Follow these three easy steps to get started:
- Check to make sure your card is eligible. Check your eligibility.
- Register your mobile device and e-mail to receive Visa Purchase Alerts.
- Choose the notification triggers that match your needs. You'll get real-time text or e-mail alerts based on the criteria you select.
When will I receive a Visa Purchase Alert?
Cardholders will receive Visa Purchase Alerts only when a transaction meets the triggers settings.
Choose the alerts that are right for you when you register your device. View Visa's detailed Purchase Alerts Q&A.
How many Visa cards can I add to my account?
The limit is 10 cards per account. View Visa's detailed Purchase Alerts Q&A.
Is there a fee for using Visa Purchase Alerts?
Use of the service is free. However, some cell phone carriers may charge fees to send or receive a text message. Message and data rates may apply, please check your mobile plan or contact your mobile carrier for further information. For additional information, view Visa's detailed Purchase Alerts Q&A.
Other questions about Visa Purchase Alerts?
Capital City Bank online and mobile banking give you full control over your accounts and cards for the ultimate peace of mind when your cards are lost or stolen or you suspect fraud. Order a new card for your account, temporarily freeze an existing card, reactivate a frozen card, or cancel and replace a card that has been lost, stolen, damaged or compromised right from within your online or mobile banking service, any time of day, any day of the week.
From your online/mobile banking menu, choose Services > Debit Card Services.
Important Information
1Visa's Zero Liability Policy covers U.S.-issued cards only. Does not apply to ATM transactions, certain commercial card transactions, PIN transactions not covered by Visa or any other transactions not processed by Visa. You must notify your financial institution immediately of any unauthorized use. For specific restrictions, limitations and other details, please consult your issuer.
This card is issued by Capital City Bank pursuant to a license from Visa USA Inc.
Visa is a registered trademark of Visa International Service Association.