Last Updated: August 27, 2026
Introduction
At Capital City Bank Group, Inc. (“Capital City Bank,” “we,” or “us”), we respect your privacy, and we are committed to protecting the personal information you entrust to us. If you are a Capital City Bank consumer, your information is also governed by our Consumer Privacy Policy.
This Online Privacy Policy explains the following in your capacity as a website visitor:
- The types of personal information we collect
- How we collect your information
- How we use it
- When and with whom we share it
- Your privacy choices
- How to contact us with questions
The policy applies to information collected through our website, ccbg.com (“Website” or “Site”), the Capital City Bank Mobile App (“Mobile App”), and related digital services (such as the Chat function on our Website). For example, the Policy applies when you engage with our services in the following ways:
We may provide products or services to you directly, through our vendors (including advertising partners), or other third parties. Please note that the information collection practices of third-party websites, products, or services are governed by their own privacy policies, and not Capital City Bank.
This Policy may be updated from time to time, and your continued engagement with our Website or digital services indicates your consent to the information practices described herein. By using our services, you also acknowledge and accept our Site Terms.
We use personal information to:
We may disclose your personal information to:
All Capital City Bank consumers may:
Manage and Update Online Account Information
Log into your digital banking account to review and update your information.
Unsubscribe from Marketing Emails
Click the “Unsubscribe” link included in promotional emails. Please note that even if you opt-out of promotional emails, we may still need to send you emails about your account and other transactional information.
Stop Text Messages
Reply “STOP” to any SMS message from us. Please note that if you opt to receive SMS communications from Capital City, we will only use your phone number to provide the messaging requested.
Opt-Out of Direct Mail
You may request that we stop sending you postal mail by contacting our call center at 888.671.0400.
Manage Cookie Preferences
Our Website uses cookies and other tracking technologies as described above in the Information Collected through Automated Technologies section of this Policy. You can learn more about the types of cookies we use and how to customize your cookie selections by visiting our Cookie Preference Center. You may change your selections at any time by clicking on the fingerprint icon that is displayed on the bottom right of the Website.
Data Retention
We keep personal information only as long as necessary to provide products and services, comply with legal requirements, resolve disputes, protect our business, and enforce agreements.
Children’s Privacy
Our Website, Mobile App, and associated online services are not directed to children under 16, and we do not knowingly collect personal information from children under 16.
Changes to this Privacy Policy
We may update this Privacy Policy periodically. When we do, we will update the "Last Updated" date at the top of this page. Any changes to this Online Privacy Policy will become effective when posted unless indicated otherwise.
- Visit or use our Website
- Open an online banking account with us
- Download and use our Mobile App
- Contact our Client Support team via phone, email, text, or the chat function on our Website
- Respond to online surveys, promotions, or advertisements
- Submit forms or provide feedback to us online
- Interact with us on Facebook, Instagram, X, or similar social media platforms
We may provide products or services to you directly, through our vendors (including advertising partners), or other third parties. Please note that the information collection practices of third-party websites, products, or services are governed by their own privacy policies, and not Capital City Bank.
This Policy may be updated from time to time, and your continued engagement with our Website or digital services indicates your consent to the information practices described herein. By using our services, you also acknowledge and accept our Site Terms.
Information We Collect
When you visit or use our digital services, we may collect personal information from or about you including your name, email address, mailing address, telephone number(s), account numbers, device location information, username and password. We may also collect payment card information, tax identification numbers, driver’s license numbers (or comparable) when you provide such information while using our digital services and where we believe it is reasonably required for ordinary business purposes.
In addition to the personal information described above, we may collect certain information about your use of our digital services. For example, we may capture the IP address of the device you use to connect to the service, the type of operating system and browser you use, and information about the site you came from, the parts of our services you access, and the site you visit next. We and our third-party partners may also use cookies, pixels, web beacons and other technologies to collect and store this information. We and our partners may associate this device and usage information with other personal information we have collected about you.
How We Collect Information
We may collect information about you directly, through automated technologies, or from other sources, including publicly available information.
Information Collected Directly from You
You may provide us with information when you:
- Enroll in our digital banking services through the Website
- Complete the forms on our Website
- Download and use our Mobile App
- Subscribe to receive our emails or other marketing materials
- Submit surveys, reviews, or other feedback to us
- Correspond with us via email, text or other online platforms, such as the interactive chat feature on our Website
- Engage with us on social media
- Enter a promotion
- Navigate the Website
Information Collected through Automated Technologies
We and our third-party partners use cookies, pixels, and similar technologies (collectively “tracking technologies”) to understand how our Website and Mobile App are used, to improve performance, enhance security, and provide relevant advertising.
“Cookies” are small data files a website can send to a visitor’s web browser. They are often stored on the device you are using when you visit the website to track your areas of interest. Cookies may also enable us or other companies we work with to relate your use of our online services over time to customize your experience. Most web browsers allow you to adjust your browser settings to decline or delete cookies, but doing so may degrade your experience with our digital services.
Web beacons, pixel tags, or clear GIFs - which are typically one-pixel, transparent images - may be used on our Website and in some of our digital communications (such as email or other marketing messages). They may also be used when you are served or interact with advertisements on other platforms. They are primarily used to help recognize users, assess traffic patterns, and measure webpage or campaign engagement.
Tracking technologies collect information about your computer or other device used to access our Website or Mobile App. They do not generally provide us with personal identifiers, such as your name. However, we may combine the device identifiers collected through tracking technologies with other personal identifiers you provide to us directly, to enhance and customize your online experience. Some of the tracking technologies may provide access to information which more readily identifies you, such as an online or social media ID (such as Google or Facebook), if you are or had previously been signed into that account using the same browser you use to visit the Website.
We also use tracking technologies for analytics purposes, and to maintain the security and functionality of our Website and Mobile App. We may receive or disclose the information collected through tracking technologies with third parties, including advertising and marketing partners.
The tracking technologies our Website and Mobile App use may change over time. They include:
Information Collected from Other Sources
We and our third-party partners use cookies, pixels, and similar technologies (collectively “tracking technologies”) to understand how our Website and Mobile App are used, to improve performance, enhance security, and provide relevant advertising.
“Cookies” are small data files a website can send to a visitor’s web browser. They are often stored on the device you are using when you visit the website to track your areas of interest. Cookies may also enable us or other companies we work with to relate your use of our online services over time to customize your experience. Most web browsers allow you to adjust your browser settings to decline or delete cookies, but doing so may degrade your experience with our digital services.
Web beacons, pixel tags, or clear GIFs - which are typically one-pixel, transparent images - may be used on our Website and in some of our digital communications (such as email or other marketing messages). They may also be used when you are served or interact with advertisements on other platforms. They are primarily used to help recognize users, assess traffic patterns, and measure webpage or campaign engagement.
Tracking technologies collect information about your computer or other device used to access our Website or Mobile App. They do not generally provide us with personal identifiers, such as your name. However, we may combine the device identifiers collected through tracking technologies with other personal identifiers you provide to us directly, to enhance and customize your online experience. Some of the tracking technologies may provide access to information which more readily identifies you, such as an online or social media ID (such as Google or Facebook), if you are or had previously been signed into that account using the same browser you use to visit the Website.
We also use tracking technologies for analytics purposes, and to maintain the security and functionality of our Website and Mobile App. We may receive or disclose the information collected through tracking technologies with third parties, including advertising and marketing partners.
The tracking technologies our Website and Mobile App use may change over time. They include:
- Essential cookies to maintain the basic features of our Website
- Functional cookies that enhance our Website’s capabilities perform certain functionalities like collecting feedback and other third-party features
- Analytics technologies to understand, improve, and research features and content included in the services
- Location technologies to verify your location, prevent fraud, and deliver or restrict content based on your location
- Security technologies to detect activity that might violate our Site Terms, prevent fraud or other misuse of our services; and to protect our business
- Communication technologies to determine whether you opened, viewed, or otherwise interacted with the emails we send to you
- Marketing and targeted behavioral advertising technologies to provide you with personalized advertisements, communications, and other content about the services and, in some cases, an external party’s products and services
Information Collected from Other Sources
We may collect information about you from:
- Advertising partners, including social media companies
- Service providers, such as Elan, Elavon, LPL Financial, LLC, and Q2
- Other consumers, for example, when another Capital City Bank consumer refers you to our services
- Publicly available sources, such as customer reviews
We use personal information to:
- Provide and personalize our products and services
- Process transactions and prevent fraud
- Respond to questions and requests
- Support and further develop our Website and Mobile App
- Personalize your Website experience and deliver content relevant to your interests
- Market our products and services
- Detect and prevent fraud
- Secure and maintain the integrity of our information systems and business
- Conduct research and data analytics
- Meet legal and regulatory requirements, including complying with a court order or responding to law enforcement
- Conduct general business operations and planning
We may disclose your personal information to:
- Companies that assist us with business operations such as:
- Business or customer growth consulting
- Hosted Website applications, such as the Glia chat function
- Other communications protocols
- Research and data analytics
- Information security and credit risk reduction
- Breach and fraud detection, prevention, and response
- Website and Mobile App development
- Legal or regulatory authorities
- Law enforcement agencies
- Advertising and marketing partners, including social media companies
- Other people or companies upon your request
- A buyer, successor, or other party involved in a business transaction, where one of the prospective, transferred assets is personal information
All Capital City Bank consumers may:
Manage and Update Online Account Information
Log into your digital banking account to review and update your information.
Unsubscribe from Marketing Emails
Click the “Unsubscribe” link included in promotional emails. Please note that even if you opt-out of promotional emails, we may still need to send you emails about your account and other transactional information.
Stop Text Messages
Reply “STOP” to any SMS message from us. Please note that if you opt to receive SMS communications from Capital City, we will only use your phone number to provide the messaging requested.
Opt-Out of Direct Mail
You may request that we stop sending you postal mail by contacting our call center at 888.671.0400.
Manage Cookie Preferences
Our Website uses cookies and other tracking technologies as described above in the Information Collected through Automated Technologies section of this Policy. You can learn more about the types of cookies we use and how to customize your cookie selections by visiting our Cookie Preference Center. You may change your selections at any time by clicking on the fingerprint icon that is displayed on the bottom right of the Website.
Data Retention
We keep personal information only as long as necessary to provide products and services, comply with legal requirements, resolve disputes, protect our business, and enforce agreements.
Children’s Privacy
Our Website, Mobile App, and associated online services are not directed to children under 16, and we do not knowingly collect personal information from children under 16.
Changes to this Privacy Policy
We may update this Privacy Policy periodically. When we do, we will update the "Last Updated" date at the top of this page. Any changes to this Online Privacy Policy will become effective when posted unless indicated otherwise.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Capital City Bank
217 North Monroe St.
Tallahassee, FL 32301
888.671.0400