Bank face to face. Even at the ATM.
Connect with a live banker right at the ATM. Our video teller lets you handle everyday transactions with personalized service. And at select drive-in locations, enjoy extended service hours outside regular lobby hours.
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Step 1 - Tap to connect Tap the screen to "Talk to a Teller." |
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Step 2 - Meet your banker A live Capital City Banker appears on the screen ready to help. |
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Step 3 - Bank with confidence Make deposits, withdrawals, transfers, loan payments and more just like you would with a teller inside the office. |
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Is the teller a real person?
Yes. When using our video tellers, you’re speaking live with a Capital City Banker in real time.
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Is video teller service secure?
Yes. Transactions are encrypted and follow the same security standards as in-office banking.
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Are hours the same at every location?
No. In-lobby machines follow lobby hours. Drive-in locations offer extended service hours:
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Monday through Friday from 7 a.m. until 8 p.m.
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Saturday from 9 a.m. until 3 p.m.
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Plus, a 24-hour ATM for basic transactions with a debit card
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Do I need my debit card?
No. Just like you can conduct a transaction with a teller in the lobby without a debit card, you can conduct a transaction with a video teller without one as well! You will need your debit card to use the self-service ATM.
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Can businesses use video teller?
Yes, for many routine transactions.
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Our video tellers deliver the best of both worlds: the flexibility and convenience of an ATM — especially effortless in the drive-in where you don't even have to get out of your car! — paired with with friendly, personalized service from a live banker.
Video tellers can assist with:
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Making deposits without a deposit slip or debit card
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Cashing checks down to the dollar
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Withdrawing funds in multiple denominations — $1, $5, $20 and $100 bills — including coinage
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Paying bills
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Making loan payments
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Moving money between accounts
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Answering questions and managing your accounts
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Reporting fraud and lost or stolen debit cards
Our video tellers offer extended banking hours where located in the drive-in, with live support:
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Monday through Friday from 7 a.m. until 8 p.m.
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Saturday from 9 a.m. until 3 p.m.
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Plus, a 24-hour ATM for basic transactions with a debit card
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Is the teller a real person?
Yes. When using our video tellers, you’re speaking live with a Capital City Banker in real time.
Expand/Close Accordion 37
Is video teller service secure?
Yes. Transactions are encrypted and follow the same security standards as in-office banking.
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Are hours the same at every location?
No. In-lobby machines follow lobby hours. Drive-in locations offer extended service hours:
-
Monday through Friday from 7 a.m. until 8 p.m.
-
Saturday from 9 a.m. until 3 p.m.
-
Plus, a 24-hour ATM for basic transactions with a debit card
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Do I need my debit card?
No. Just like you can conduct a transaction with a teller in the lobby without a debit card, you can conduct a transaction with a video teller without one as well! You will need your debit card to use the self-service ATM.
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Can businesses use video teller?
Yes, for many routine transactions.
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